Delivery Information

When do I get the product I ordered?

Your order with credit card can be obtained at the time of bank approval and your order can be taken immediately in preparation phase. Payments that you have paid for your transfer orders are checked by checking our accounts at the beginning of each working day and payment orders are taken in preparation. If there is any problem in the supply of the products in your order, all the information about the product is sent to our registered e-mail address in our system. The products you purchase are delivered to the cargo company to be delivered to you as soon as possible. Cargo companies deliver packages to your address in the regions where adrese delivery is made and to the relevant cargo branch in regions where adrese delivery can not be done within 3 business days according to the region you are after you receive the packages.


Which cargo company will ship the order?

Our company has contract with UPS company. In addition, due to the security regulations of the military territories, address delivery to these regions is not possible. From time to time there may be delays in deliveries due to slowing or impeding local delivery.


Will I pay any fees when I take delivery of the order?

There is absolutely no extra charge during delivery. Please contact us if you want any charge from the cargo officer.


What should I do if the order is faulty or wrong?

If your order is delivered to you by your cargo officer, you must check the outer pakage damage before taking delivery, and in case of any damage, you need to prepare `Damage Detection Record`. Another point you need to keep in mind about the damage assessment statement is the clarifications that the cargo officers indicated in the minutes. For example, `There is no damage to the column. The product is damaged. "A record such as' is interpreted as the product is not damaged during transportation, causing problems during the exchange. For your damaged product, you are absolutely obliged to keep full and accurate records.

(Ex: The product was found to be inspected and damaged when it reached the elixir.)

If you notice any damage after you have received your order, you should immediately inform the cargo dealer and ask for assistance in preparing the damage report. If you do not get the necessary help from the cargo station, we ask you to give us information. As a result of preparing the cargo officer's statement and delivering the product to us, your exchange transactions will be completed quickly and your party will be informed.


IMPORTANT: You must send us your damaged product reaching your delivery company.


My bill was not delivered with my order. What should I do?

All the orders delivered by cargo are delivered to the cargo company by invoice and by invoice. Our official invoices are an integral part of your order. Your order is delivered to you in a transparent plastic pocket bag outside your order's order. If for any reason the cargo company does not deliver the invoice to you within this pocket, please remind to the cargo authority and insist on it. Please keep the minutes and let us know for the invoice that can not be delivered despite your requests. As soon as possible the cargo company will be provided or a copy will be sent to you like a pricey. The product is not the product I ordered? You can send us the wrong product by UPS or Domestic Cargo. The product will be sent to us as soon as we receive it.


The product is defective, what should I do?

You can send us the wrong product by UPS or Domestic Cargo. The new product will be sent as soon as the product is delivered to us.


Did not all the products in my order reach me?

If you have more than 1 product in your order, our submissions can be done in pieces. The number of products that you get with the number of products must be the same. Separate invoices are issued for each shipment. If the products mentioned in the order are not found in the pakey, ask the cargo officer to keep a record and contact us.


What if there is no one on the floor at the time of delivery?

If the cargo officer can not find anyone in the address, he leaves the "Cargo Notification Note" and brings the cargo back to the branch. In this case, the buyer must buy it from the branch within 3 days by the buyer.


Can I change the buyer's name or address after placing an order?

If your order has not been shipped yet, you can change the buyer's name or address. The cargo officer who will arrive at your address will make a delivery of your name given by doing an ID check.

What should be taken into account during cargo delivery?

You can open and check the cargo package after you have signed the delivery receipt if you want to receive the products from your order while you are at your side. If there is any mistake or missing in the package contents, you can send back the information to us or give us information.

If you have any problems with the cargo officer in such cases, we would like you to inform us immediately. The necessary intervention from us will be done as soon as possible and your problem will be resolved.

From which cities can I order?

You can order from anywhere in Turkey. We have no restrictions to any location in Turkey. Deliveries of the products can only be done in the regions where the cargo company we are working with is located. Since we can not make deliveries in the regions where the contracted cargo company's branch is not available, it may be necessary for our customers to go to the cargo branch where the package can be delivered and receive the package at the right time.